FAQ
General
1. What is Bodega Vintage?
Bodega Vintage is a curated online vintage store based in Chicago, IL. We specialize in handpicked vintage clothing, accessories, and unique finds, all carefully inspected for quality and authenticity.
2. How do I contact you?
- Email: info@bodegavintage.net
- Phone: 773-278-4085
- Address: 1284 N Milwaukee Ave, Chicago, IL 60622, USA
Hours: Mon–Thu 12–8 PM | Fri–Sat 11 AM–8:30 PM | Sun 11 AM–8 PM (Central Time)
Shipping
3. Do you offer free shipping?
Yes. FREE standard shipping is available on all orders within the contiguous United States. No promo code needed.
4. How long does delivery take?
- Processing: 1–3 business days
- Shipping: 4–7 business days
- Total: 5–10 business days from order date
5. Where do you ship?
Contiguous United States only (48 states). We do not ship to Alaska, Hawaii, PO Boxes, APO/FPO/DPO, U.S. territories, or international addresses.
6. How do I track my order?
You'll receive a tracking number via email once your order ships. Track through the link in the email, the carrier's website (USPS/UPS/FedEx), or our website's tracking page.
7. My package is lost or damaged. What do I do?
Contact us immediately at info@bodegavintage.net with your order number and photos (if damaged). We will investigate and arrange a replacement, refund, or reshipment.
8. Can I change or cancel my order?
Yes, within 24 hours of placement — before it ships. Email us with your order number. Once shipped, cancellation is no longer available.
Payments
9. What payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
10. What currency are prices in?
All prices are in US Dollars (USD). Currency conversion is handled by your bank at their exchange rate.
11. Is my payment secure?
Yes. All transactions are processed through Shopify's PCI DSS-compliant, SSL-encrypted system. We never store your full card information.
12. My payment was declined. What should I do?
Check your card details, try a different payment method, or contact your bank. If the issue persists, email us for help.
Returns & Refunds
13. Can I return an item?
Yes. Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, with tags attached. Return shipping is free.
14. How do I start a return?
Email info@bodegavintage.net with your order number. We'll send a prepaid return label and instructions.
15. How long do refunds take?
Refunds are processed within 10 business days after we receive and inspect your return. Allow an additional 5–10 business days for it to appear on your statement.
Products
16. Are items authentic vintage?
Yes. Every piece is carefully selected and inspected for quality and authenticity before listing.
17. Do colors match what I see on screen?
We display products as accurately as possible, but slight color variations may occur due to screen settings and device differences.
Privacy & Accounts
18. Is my personal information protected?
Yes. We use SSL encryption, comply with PCI DSS standards, and never sell your data. See our [Privacy Policy] for details.
19. Do I need an account to order?
No. Guest checkout is available. Creating an account is optional and allows for order tracking and faster checkout.
Contact Us
| info@bodegavintage.net | |
| Phone | 773-278-4085 |
| Address | 1284 N Milwaukee Ave, Chicago, IL 60622, USA |
Hours: Mon–Thu 12–8 PM | Fri–Sat 11 AM–8:30 PM | Sun 11 AM–8 PM (Central Time)